Privacy Policy

Effective Date: 12/01/2025
Company: Ebb & Flow Consulting LLC

Ebb & Flow Consulting LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Business name

• Billing and payment information

• Any information voluntarily submitted through forms, chats, or consultations

b. Messaging Data

If you opt in to receive SMS/MMS messages, we may collect:

• Mobile phone number

• Message content

• Message timestamps

• Opt-in and opt-out records

c. Technical Information

• IP address

• Browser type

• Device information

• Pages visited and usage data

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2. How We Use Your Information

We use collected information to:

• Provide and manage our services

• Communicate regarding services, onboarding, and support

• Send marketing and promotional messages (with consent)

• Improve our website, services, and automation workflows

• Maintain compliance with legal, regulatory, and carrier requirements

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3. SMS & Messaging Privacy (A2P Compliance)

By providing your phone number and opting in, you consent to receive SMS/MMS messages from Ebb & Flow Consulting LLC.

• Message frequency may vary

• Message & data rates may apply

• You may opt out at any time by replying STOP

• For help, reply HELP

Mobile information will not be shared with third parties for marketing or promotional purposes.
We do not sell or rent your mobile information.

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4. Sharing of Information

We may share information only with:

• Service providers and technology partners necessary to operate our services (e.g., CRM, messaging platforms, analytics tools)

• Legal authorities if required by law or to protect our rights

We do not sell personal information.

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5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission or storage method is 100% secure.

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6. Your Rights & Choices

You have the right to:

• Opt out of SMS communications at any time

• Unsubscribe from marketing emails

• Request access, correction, or deletion of your personal data (subject to legal requirements)

Requests may be submitted via our contact channels.

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7. Cookies & Tracking

We may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and optimize marketing efforts. You may disable cookies through your browser settings.

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8. Third-Party Links & Platforms

Our website and services may contain links to third-party websites or tools. We are not responsible for the privacy practices of these third parties.

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9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us through our website or support channels.

Ebb & Flow Consulting LLC